How to troubleshoot 0x00000019 Bad Pool Header Error on Windows 10

Carrie Obrien
6 min readMay 1, 2021

Perhaps you have heard of this blue screen of death in Windows? In case you know, then you understand that Blue Screen of Death (BSOD) is an unwanted sight. In case you haven’t heard of BSODs, Here’s a hint: Blue Screens of Death pops up frequently when Microsoft Windows encounters a vital error that cannot be recovered from. It is usually due to faulty or failing hardware low level applications or drivers.

Well, the Error Code 0xc00000e9 is a standard error in Windows. But don’t worry, it could be troubleshooting.

Follow these basic methods in this informative article on the best way to fix Bad Group Header Blue Screen Error 0x00000019.

· Immediately disable your third-party antivirus

· Disconnect the external device

· Undo recent changes with system restore

· Restart your computer safely

· Run the Windows Memory Diagnostic Tool to test your RAM

· Disable fast startup

· Update drivers

· Clean the Windows registry

· Play a clean boot

· Change your PC

· Perform a sterile Windows installation

What is the Wrong Group Header Error

The wrong group header is often related to memory management problems. To find out what the wrong group header (x00000019) error message is, let’s make it a little more meaningful.

‘Pool’ is the instrument that your operating system uses to allocate the memory card. ‘Header’ is your instrument that ensures that the Windows API (application programming interface) is addressed correctly.

The BAD POOL HEADER error message is a sign that your PC has memory control problems. Memory problems can be hardware or software related.

This error restarts or shuts down your computer to stop any damage to your system. This is the reason why if this error occurs, you will find a message that says “Windows has been closed to prevent damage to a computer”.

What Causes the Bad Group Header Error?

The incorrect group header with error code 0x00000019 is among the many Blue Screen of Death (BSOD) errors that occur when Windows encounters a problem with memory allocation.

Bad group header errors can occur due to hardware or software related issues such as:

· Damaged or compatible device driver,

· Defective storage input

· Bad business

· RAM Errors or Faulty HDD / SDD

· Faulty hardware

· Aged drivers.

· Flu sickness.

· Damaged or damaged Windows system files.

The Best way to troubleshoot Bad Group Header Error

These tools and techniques can often help repair group header errors and get Windows up and running.

1: Immediately disable your third-party Antivirus

In case you have recently installed third party antivirus software, it may be causing wrong group header error. Or any update of the antivirus software can also cause the problem.

Many consumers have found that temporarily disabling antivirus software will help correct the group header error. If you solve the problem and then on another reboot (without examining the applications) you find the problem again, you can think about uninstalling the antivirus program.

Notice: There is no need to worry about the security of your own Windows 10 computer as it is Windows Defender’s built-in shield to prevent malware if you don’t have another antivirus program.

2: Unplug the External Device

External devices or attached peripherals may be interfering with your PC’s operating system. Unplug or unplug these peripherals like flash drives, USB hubs, external hard drives, printers, webcams, etc. It will leave the computer mouse or keyboard.

Unplug these external devices, then restart the computer and see if you still get the lousy POOL error. If the problem is resolved, you will understand that between the peripherals there are faults or damage causing the problem.

You can examine them one by one to recognize the particular external device and replace it.

3: Undo Recent Changes with System Restore

System Restore will help you reverse recent changes to your computer’s system files that could have resulted in a bad group header error. System Restore will not affect your individual files such as photos, archives, or even emails.

To run System Restore:

· About the search button type System Restore.

· In the list of results, click System Restore (create a restore point in Windows 10). (If you are prompted for an administrator password or verification, enter the password or provide confirmation.)

· Under the “Protection Settings” section, choose the main drive “System” and then click the Configure button.

· Choose the option to modify program security> Click Apply and then OK.

As soon as the measurements are finished, Windows will make a restore point when it uses a new update or if certain modifications are made to the program.

Any apps or programs, including malicious apps that you may have installed accidentally will likely be removed from the system after the system restore.

4: Restart your Computer Safely

Safe mode starts Windows in a restricted state and starts with only the basic files and drivers necessary to operate Windows. This could help you fix any software problems on your computer.

For example, in case you have a program that runs the moment you start Windows and cannot be shut down once you start Windows in safe mode, you will have the ability to manually uninstall it.

To start your computer in safe mode:

· Eliminate all peripherals and external drives

· Then click the Start button

· Hold down the Shift key and click Restart.

· Click on the Troubleshoot option and then Advanced Alternatives.

· In the advanced options, click Publish Settings> Restart

· From the set of boot options, choose option 4, [enable safe mode]

· Select an option by pressing one of those amounts or work the F4, F5 or F6 keys

In this way, the operating system will start with the minimum number of drivers installed, and only the main Windows functions will be used.

You will then log into a personal computer with a user account that has administrator rights, and you will see the words Safe Mode in the corners of the screen.

To exit safe mode, restart your computer and allow Windows to start normally, and then determine if the problem is fixed.

5: Run Windows Performance Diagnostic Tool to Test Your RAM

Bad or damaged RAM can create a bad group header error.

You can check the status of your PC’s RAM through Windows Memory Diagnostic.

To test the RAM with the Windows Memory Diagnostic Tool:

· Press Windows + S

· In the search box, type Memory Diagnostic.

· Click Windows Memory Diagnostics.

· Close all applications and click ‘Restart right now and check for problems (recommended)’.

· The Windows Memory Diagnostic Tool will start automatically. The test procedure and results will be displayed on the monitor. You can act on the errors that are found.

6: Set Quick Start

Fast startup is a useful attribute of Windows (like Windows 10) that provides faster startup times at startup.

The quick launch attribute could be the main reason behind the bad group header error and disabling it could fix the problem. To disable fast startup:

· Proceed to look and type “energy”.

· Click on Sleep and Power Preferences or “Choose Power Schedule” depending on your operating system.

· Then click on additional power settings (in Windows 10)

· Click “Choose what the power button can do”

· Click “Change settings that are currently inaccessible” and then uncheck the “Enable fast startup (recommended)” option (when enabled).

· Click “Save Changes” to affect the modifications made and see if the group header error has been fixed.

7: Evaluate and Update Device Drivers

Faulty, outdated, or corrupt device drivers can lead to hardware errors, which could later lead to the wrong group header error.

Since the drivers are a bridge between the hardware and the operating system, the absence of communication between the operating system and the hardware as a result of driver problems, could be blocked to protect other essential elements of the system.

To Update Device Drivers:

· Boot the system (safe mode)

· Right click the start button, find and open Device Manager.

· From Device Manager, find the disk drive and then right-click on it and select Uninstall Driver

· Restart Windows and the drivers will be uninstalled from Windows updates.

· Alternatively, you can choose to update the drivers manually. Click here on the drive in Device Manager and then select Update Drive. You can achieve this for all controllers.

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Carrie Obrien
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I am working as a technology consultant at Technology Trends.